Terms of sale, disclaimer and use

By using this site and/or placing an order you agree to these terms.
It is your responsibility to read a sites terms and policy before ordering or using a website.

Most items ship within 3 days of placing your order.
Some helmets can take up to 5 days to complete and ship.

When you place an order on checkout completion an order status page with your order details
is generated. This will have your order details as well as any shipping, tracking or order related info that will be posted by us. Also any email inquiries from you the reply will be posted there as well.
On order completion you are redirected to this page to view for accuracy and to bookmark.
So if you find something amiss please contact us right away.

Most items are artisan hand crafted and unique for each particular item.
Many items are custom made as well.
Custom items and engraved or custom stamped items are non refundable.
So do not order engraved or stamped or custom items if you do not accept this.
There is one free resizing on rings if you should need too.
In the 15+ years in business I think I had to do 1 resize.

Any problem with order must be reported to us via email or contact form
within 3 days from receipt/delivery date.
Most items must be signed for and delivery date is when delivery was attempted not
when you finally signed for it/picked up from post office.

Priority and UPS shipping have insurance.
If shipping damage must reported to the carrier by you. We cannot do that.
Any return shipping fees are to be paid by client unless you are shipped
the wrong stock number item by some freak of nature or it was a warehouse drop ship error.
beyond our control.

Any handling/shipping fees are non-refundable again unless you are shipped
the wrong stock number item by some freak of nature.
International shipping and related fees are non-refundable.

There is a 20% restock fee on all returns unless again you were shipped the wrong stock number item.
We only deal with the original buyer no third parties.
If you need to contact us in regards to an order please use the contact form or email in your
order email receipt.
Do not use an ISP email like rcn, roadrunner, aol etc as they block emails from servers as
is the case with our email system. No problems is you use a non ISP email like gmail etc.
We will make an effort to correct a problem to your satisfaction within reason.

You are not charged till your order is ready to ship.
At this time you will receive an order process confirmation email and then soon after
the shipping and tracking email will arrive. Tracking will also be posted on your order status page.
Viking-Gear